Visit Japan Web is a web service run by Japan’s Digital Agency for registering the details needed for immigration and customs before travelling. Once registration is done it creates a QR code, which is shown at the airport in Japan.
Before departure
- 01 Create an account email address needed
- 02 Register user details passport information
- 03 Register the entry plan arrival date, flight
- 04 Immigration and customs QR code created
Japan Digital Agency, Visit Japan Web user guide.
Registration also works on a computer, but the QR code has to be shown on a smartphone or tablet at the airport. Family members travelling together can be added to one account as companions.
The quarantine questions (health check) are answered on the same screen. Registration needs an internet connection, and travellers who do not register fill in paper disembarkation and customs forms at the airport. Visit Japan Web is free, and Japan Customs warns of fake sites and paid agent sites that imitate it.
On arrival in Japan
- 01 Immigration QR code at the counter
- 02 Baggage claim
- 03 Customs e-declaration kiosk QR code and passport
- 04 Through the e-gate
Japan Digital Agency, Visit Japan Web user guide. The same QR code also works at the customs inspection table.
Immigration and customs share one QR code. At customs, a declaration completed at the electronic kiosk opens the electronic declaration gate, and the QR code can also be shown at the inspection table instead.
What it covers
Available Not available
Japan Digital Agency, Visit Japan Web. Tax-free features are for Temporary Visitor, Diplomat and Official status only.
The tax-free QR code needs the passport’s face photo and the landing permission seal (entry sticker) details registered. It works only at shops that support it, and a screenshot of it cannot be used. The departure customs check for tax-free goods is set out in the Japan tax-free refund guide.
